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Webhooks

Webhooks allow for immediate notifications and updates when events occur. Instead of polling for changes, which can be resource-intensive and less efficient, webhooks push data to a designated endpoint as soon as an event happens. We will send a webhook for every status change for every job shift handles.

URL​

We require the provided endpoint to be a public endpoint. This means that any verification of the webhook must be done on the webhook receiver's side.

Example: shift.online/webhook

Payload Example​

Method: POST

{
    "event": "update",
    "eventData": {
        "consignmentNumber": "14A110994",
        "consignmentPhase": "main",
        "date": "2024-01-11 13:37:53pm",
        "isParent": true,
        "shiftReference": "A1B2C3D4",
        "status": "pending"
    },
    "type": "ticket"
}

Properties Explained​

  • Type: Ticket - Alias of 'Booking'.
  • ShiftReference: Shift's unique identifier for this booking.
  • ConsignmentNumber: Consignment's unique identifier.
  • ConsignmentPhase: The type of booking (Collection, Delivery, or Main).
  • isParent: Indicates if this is the parent booking of the consignment. The parent booking contains child bookings with consignmentPhase 'collection' or 'delivery'.

List of Possible Statuses​

  • accepted
  • arrived_dropoff
  • arrived_pickup
  • at_collection_depot
  • at_final_depot
  • attempted_delivery
  • available_for_collection
  • broken_data
  • cancelled
  • collected_pickup
  • collection_customer_not_home
  • collection_summary_received
  • completed
  • completed_left_safe
  • completed_left_with_neighbour
  • customer_no_show
  • customer_not_home
  • customer_viewed_codes
  • damaged_goods
  • declined
  • delivery_expired
  • dispute
  • extended_window
  • failed_delivery
  • failed_delivery_customer_not_home
  • failed_delivery_damaged_goods
  • items_not_loaded
  • left_depo
  • missing_goods
  • nothing_to_collect
  • on route
  • on_route_to_collection_depot
  • on_route_to_dropoff
  • on_route_to_pickup
  • pending
  • ready_for_collection
  • redelivery_pending
  • refused_missing_goods
  • route_started
  • scheduled
  • unserviceable
  • upgraded_to_delivery